Slidepods in Heathfield Industrial Estate, England Closed now

Reviews about Slidepods

• ★ ★ ★ ★ ★

  2018-03-15, by Nicola Fasham
  We picked up our van last week and are so pleased with it. We had an empty ex RAC van and the transformation is amazing! Thank you for all your hard work and attention to detail, we cannot wait for the snow to melt and us to go camping.
• ★ ★ ☆ ☆ ☆

  2017-11-06, by Katy Norbury
  I read lots of reviews and went out to visit a few places including Slidepods and I was impressed with what I saw there, so booked it in for work totalling £13, 596. Whilst they had the van there were no updates or photos as Jonny had said there would be. When I picked it up I started noticing bits that I’d paid for weren’t there, my van had been damaged and poor workmanship in many areas. Tracey was brilliant when I phoned and said they’d sort it out. The real issues started when I took it to an auto-electrician to connect the fridge. The report is too long for this review, so I’ll summarise it... The battery did not fit under the passenger seat without them grinding off bits of the seat base and edges of the battery. They’d fitted a 195mm tall battery under a swivel seat, so the space between the battery and bottom of the seat was little more than the thickness of the rubber cap over positive battery terminal. Battery was not secured at all. Poor electrical work, lots of this was replaced by a 3rd party to make it safe. Extremely poor crimping, one connection at the CTEK didn't even have a terminal, the bare wire was twisted around the bolt. Cabling to Webasto heater - very poor routing. Pulled hard up against sharp edge of floor body panel where it passes through grommet hole. They had abandoned the grommet for this hole under the driver seat! Cable was also touching Webasto exhaust. Bolts from things they fitted were missing; excess cabling left bundled under the seat; things not secured properly. Brown cable to fridge wiring connected to mains consumer unit rather than leisure battery system or chassis ground. Brett told us that the consumer unit earth should be tied to ground of leisure battery but it's not. RCDs in consumer unit wired up opposite (or the stickers have been applied wrong way round) Nearside A-pillar interior trim not replaced correctly. Front passenger door trim clip not fitted correctly. I contacted Jonny when I realised there were problems, but he was on holiday and he said I should contact Tracey at the office. Tracey replied really quickly and was very apologetic, showed the report to Brett, but then had to wait for Jonny to get back from holiday. I was in Scotland at this stage, so got as much as I could fixed of the bits that were dangerous. Terrible customer service - despite being promised phone calls, they didn’t come when they said and when Jonny did call me back a week after promised, he’d not even spoken to his workshop manager. When he finally asked Brett, Brett denied letting it leave the workshop like that. The tone in which he said this was accusatory therefore being the presumption that I had done the damage myself! I know nothing about electrics which is why I paid them to do this work. I had nothing to gain from doing this, Brett (Slidepods workshop manager,who worked on my van) had everything to loose. There was absolutely no apology. This left me fuming and contemplating legal proceedings. Tracey was the only person I could say helped me here. She listened, was reasonable and was a shining light and she was the only reason I did not take Slidepods to court. I realise that Tracey has now left the company of her own choice. They have refunded me the USB point they never fitted, replaced my seat base (after I got advice from VW), taken back the battery that they’d cut the edges off, have fixed the headlining (thanks Mike). I would not trust them to do more then this since they are still not happy to acknowledge their work. I worry even about the work that does look nice since they are happy to let a van go out in the state mine was, what else is wrong behind the panels. This does mean that I don't enjoy my van like I should. Unless you know what you are looking at and happy to go through and inspect each little bit of work before you leave Slidepods, I would not touch this company. Having gone with them because of all the good feedback, I know that there have been problems with others, so I wanted to make people aware of the experience I have had with them.